Difference between revisions of "Fishbowl Local Help"

From Local Help
Jump to: navigation, search
 
(13 intermediate revisions by 3 users not shown)
Line 1: Line 1:
 
__NOTOC__
 
__NOTOC__
  
−
<div class="main-col1"><div class="main-subhead"><span style="font-family:arial,helvetica,sans-serif;">Top 10 FAQs:</span></div>
+
<div class="main-col1"><div class="main-subhead">Top 10 FAQs:</div>
−
<span style="font-family:arial,helvetica,sans-serif;">1.&nbsp;[[A member unsubscribed, but I can still see them|A member unsubscribed, but I can still see them.&nbsp;]]</span>
+
1.&nbsp;[[A member unsubscribed, but I can still see them|A member unsubscribed, but I can still see them.&nbsp;]]
  
−
<span style="font-family:arial,helvetica,sans-serif;">2.&nbsp;[[What is General Mailings?|What is General Mailings?&nbsp;]]&nbsp;
+
2.&nbsp;[[What is General Mailings?|What is General Mailings?&nbsp;]]&nbsp;
−
+
−
3.&nbsp;[[Learn about template design width|Learn about template designs width]]&nbsp;
+
−
+
−
4.&nbsp;[[File size guidelines|File Size Guidelines]]
+
−
+
−
5.&nbsp;[[How to re-send an Auto Loyalty message to a guest|How do I re-send an Auto Loyalty message to a guest?]]
+
−
+
−
6. [[Payment Options|How do I update my payment information?]]
+
−
+
−
7. [[Store Management|How do I update the address at the bottom of my emails?&nbsp;]]
+
−
+
−
8. [[How do I re-sync my social media accounts?|How do I re-sync my social media accounts?]]
+
−
+
−
9. [[How do I fix my listings?|In Reputation Management - how do I "fix" my listings?]]
+
−
+
−
10. [[Where do I find drafts for my Auto-Loyalty emails?|Where do I find drafts for my Auto-Loyalty emails?]]
+
−
</span>
+
−
<div class="main-subhead"><br/></div><div class="main-subhead"><span style="font-family:arial,helvetica,sans-serif;">Home Page</span></div>
+
−
<span style="font-family:arial,helvetica,sans-serif;"> </span>
+
  
−
<span style="font-family:arial,helvetica,sans-serif;">[[Welcome Menu|Welcome Menu&nbsp;]]
+
3.&nbsp;[[Learn about template design width|Learn about template designs width]]&nbsp;
−
+
−
[[Upcoming Webinars|Upcoming Webinars]]
+
−
+
−
[[Upcoming Events]]
+
−
+
−
[[Your Recent Emails|Your Recent Emails]]
+
−
+
−
[[Social Media Recent Activity|Social Media Recent Activity]]
+
−
+
−
[[Loyalty Messages|Loyalty Messages]]
+
−
+
−
[[Members Home Page|Members Home Page]]</span>
+
−
<div class="main-subhead"><br/></div><div class="main-subhead"><span style="font-family:arial,helvetica,sans-serif;">Emails</span></div><div class="main-subhead"></div>
+
−
<span style="font-family:arial,helvetica,sans-serif;">Use these help pages for help with Creating Emails using the New Editor that's in Beta.</span>
+
−
</div><div class="main-subhead"><br/></div>
+
−
<span style="font-family:arial,helvetica,sans-serif;">  1. [[Create a New Email - New Editor|Create a New Email - New Editor]]
+
−
+
−
*[[Email out a Menu, Image or PDF - New Editor|Email out a Menu, Image, or PDF - New Editor]]
+
−
*[[Email General Navigation - New Editor|Email General Navigation - New Editor]]
+
−
*[[Email Step 1 - New Editor|Email Step 1 - New Editor]]
+
−
*[[Email Step 2 - New Editor|Email Step 2 - New Editor]]
+
−
*[[Email Step 3 - New Editor|Email Step 3 - New Editor]]
+
−
*[[Using the Text Editor - New Editor|Using the Text Editor - New Editor]]
+
−
*[[Using the Image Editor - New Editor|Using the Image Editor - New Editor]]
+
−
*[[Image Map - New Editor|Image Map - New Editor]]
+
−
*[[Localhelp.fishbowl.com/New Editor Email Options|Email Options]]
+
−
*[[Send a Test - New Editor|Send a Test - New Editor]]
+
−
*[[Email Step 4 - New Editor|Email Step 4 - New Editor]]
+
−
+
−
Use these help pages for help with Creating Emails using the Old Editor.
+
−
+
−
1. [[Create A New Email|Create a New Email]]
+
−
+
−
[[Create Email Blank Design|Email out a Menu, Image, or PDF]]
+
−
+
−
*[[Email General Navigation]]
+
−
*[[Email Step 1]]
+
−
*[[Email Step 2]]
+
−
*[[Email Step 3]]
+
−
**[[How to Add Text to an Email]]
+
−
**[[How to Add an Image to an Email|How to Add an Image to an Email]]
+
−
**[[How to use the Email Features]]
+
−
**[[How to use the Layout Features]]
+
−
**[[Advanced Editor]]
+
−
***[[Hyperlink Manager]]
+
−
***[[Image Manager]]
+
−
****[[Image Editor]]
+
−
***[[Image Map]]
+
−
***[[Insert Links]]
+
−
***[[Insert Personalization]]
+
−
***[[Insert Wizards]]
+
−
**[[Send a Test]]
+
−
*[[Email Step 4]]
+
−
**[[Post your Email to Facebook and Twitter|Post your Email to Facebook and Twitter]]
+
−
**[[Email to Guest Codes|Email to Guest Codes]]
+
−
*[[Email Step 5]]
+
−
+
−
+
−
+
−
2. [[Editing an Email Draft]]
+
−
+
−
3. [[Automated Loyalty Messages|Automated Loyalty Messages]]
+
−
+
−
*[[Create a New Automated Loyalty Message|Create a New Automated Loyalty Message]]
+
−
*[[Edit an Automated Loyalty Message|Edit an Automated Loyalty Message]]
+
−
+
−
4. [[Editing Emails]]
+
−
+
−
5. [[Scheduled Emails - Emails Tab]]
+
−
+
−
6. [[Sent Emails]]
+
−
+
−
7. &nbsp;[[Manage Automated Loyalty Messages|Manage Automated Loyalty Messages]]
+
−
+
−
8. [[Search Emails]]
+
−
+
−
9. [[Event Calendar]]
+
−
+
−
10. [[Promotional Ideas]]
+
−
+
−
11. [[Localhelp.fishbowl.com/index.php/Custom Email Design|Custom Email Design]]
+
−
</span>
+
  
−
<span style="font-family:arial,helvetica,sans-serif;">&lt;/div&gt;</span>
+
4.&nbsp;[[File size guidelines|File Size Guidelines]]
−
<div class="main-col2"><div class="main-subhead"><span style="font-family:arial,helvetica,sans-serif;">Members</span></div>
+
−
<span style="font-family:arial,helvetica,sans-serif;">  </span>
+
  
−
<span style="font-family:arial,helvetica,sans-serif;">[[Manage Lists]]
+
5.&nbsp;[[How to re-send an Auto Loyalty message to a guest|How do I re-send an Auto Loyalty message to a guest?]]
−
+
−
*[[Additional Lists]]
+
−
*[[Adding Lists to Signup Slips]]
+
−
+
−
[[Add Members]]
+
−
+
−
*[[View Member Profile]]
+
−
+
−
[[Upload Members]]
+
−
+
−
*[[Field Matching]]
+
−
*[[Upload Confirmation]]
+
−
+
−
[[Search Members]]</span>
+
−
<div class="main-subhead"><span style="font-family:arial,helvetica,sans-serif;">Reports</span></div>
+
−
<span style="font-family:arial,helvetica,sans-serif;">  </span>
+
  
−
<span style="font-family:arial,helvetica,sans-serif;">[[General Report Functions]]
+
6. [[Payment Options|How do I update my payment information?]]
−
+
−
[[List Building Report]]
+
−
+
−
[[List Summary Report]]
+
−
+
−
[[Email Report]]
+
−
+
−
[[Number of Impressions]]
+
−
+
−
[[Revenue Estimate Calculator]]
+
−
+
−
[[Email and Social Report]]</span>
+
−
<div class="main-subhead"><span style="font-family:arial,helvetica,sans-serif;">Settings</span></div>
+
−
<span style="font-family:arial,helvetica,sans-serif;">  </span>
+
  
−
<span style="font-family:arial,helvetica,sans-serif;">[[Email Settings]]
+
7.&nbsp;[[Store Management|How do I update the address at the bottom of my emails?&nbsp;]]
−
+
−
[[Default Design and Layout]]
+
−
+
−
[[Edit Footer|Edit Footer]]
+
−
+
−
[[Upload Logo]]
+
−
+
−
[[Join Page]]
+
−
+
−
[[Webpage Links]]</span>
+
−
<div class="main-subhead"><span style="font-family:arial,helvetica,sans-serif;">Account</span></div>
+
−
<span style="font-family:arial,helvetica,sans-serif;">  </span>
+
  
−
<span style="font-family:arial,helvetica,sans-serif;">[[Payment Options]]
+
8. [[How do I re-sync my social media accounts?|How do I re-sync my social media accounts?]]
−
+
−
[[Manage Users]]
+
−
+
−
[[Change Password]]
+
−
+
−
[[Administrative Members]]
+
−
+
−
[[Store Management]]
+
−
+
−
[[Order Data Entry Supplies]]</span>
+
−
</div><div class="main-col3"><div class="main-subhead"><span style="font-family:arial,helvetica,sans-serif;">Contact Us</span></div>
+
−
<span style="font-family:arial,helvetica,sans-serif;">  </span>
+
  
−
<span style="font-family:arial,helvetica,sans-serif;">'''''Client Support: 1.800.883.1984'''''
+
9.&nbsp;[[How do I fix my listings?|In Reputation Management - how do I "fix" my listings?]]
−
+
−
'''''Prospective Clients: 1.800.836.2818'''''
+
−
+
−
+
−
'''Mailing Address:'''
+
−
+
−
Fishbowl, Inc.
+
−
44 Canal Center Plaza, Suite 500
+
−
Alexandria, VA 22314</span>
+
−
<div class="main-subhead"><span style="font-family:arial,helvetica,sans-serif;">Social Media</span></div>
+
−
<span style="font-family:arial,helvetica,sans-serif;">  </span>
+
  
−
<span style="font-family:arial,helvetica,sans-serif;">[[Post your Email to Facebook and Twitter|Post your email to Facebook and Twitter]]
+
10. [[Where do I find drafts for my Auto-Loyalty emails?|Where do I find drafts for my Auto-Loyalty emails?]]
−
+
<div class="main-subhead"><br/></div><div class="main-subhead">Home Page</div>
−
[[Getting Started]]
+
[[Welcome Menu|Welcome Menu&nbsp;]]
−
+
−
[[Social Media Hub Page]]
+
−
+
−
[[Post to Social Media]]
+
−
+
−
[[Edit a Pending Post]]
+
−
+
−
[[Delete a Pending Post]]
+
−
+
−
[[Manage Social Media Accounts]]
+
−
+
−
[[Social Media Reports]]
+
−
+
−
[[Facebook Custom Tab|Facebook Custom Tab]]
+
−
+
−
[[Facebook Sweepstakes Tab|Facebook Sweepstakes]]
+
−
+
−
+
−
[[Sm3faqs|SM3 FAQs]]</span>
+
−
<div class="main-subhead"><span style="font-family:arial,helvetica,sans-serif;">Reputation Management</span></div>
+
−
<span style="font-family:arial,helvetica,sans-serif;">   </span>
+
  
−
<span style="font-family:arial,helvetica,sans-serif;">[[What is Reputation Management|What is Reputation Management?]]
+
*[[Field Matching|Field Matching]]
−
+
*[[Upload Confirmation|Upload Confirmation]]
−
[[Email Notifications|Email Notifications]]
+
−
+
−
[[Reviews Tab|Reviews Tab]]
+
−
+
−
[[Overview Tab|Overview Tab]]
+
−
+
−
[[Visibility Tab|Visibility Tab]]
+
−
+
−
[[Social Buzz Tab|Social Buzz Tab]]
+
−
+
−
[[Competitors Tab|Competitors Tab]]
+
−
+
−
[[Notification Tab|Notification Tab]]</span>
+
  
 +
[[Upcoming Webinars|Upcoming Webinars]]
  
 +
[[Upcoming Events]]
 +
 +
[[Your Recent Emails|Your Recent Emails]]
 +
 +
[[Social Media Recent Activity|Social Media Recent Activity]]
 +
 +
[[Loyalty Messages|Loyalty Messages]]
 +
 +
[[Members Home Page|Members Home Page]]
 +
 +
 +
<div class="main-subhead">Emails</div>
 +
Use these help pages for help with Creating Emails<br/>using the New Editor that's in Beta.
 +
 +
<br/>1. [[Create a New Email - New Editor|Create a New Email - New Editor]]
 +
 +
*[[Email out a Menu, Image or PDF - New Editor|Email out a Menu, Image, or PDF - New Editor]]
 +
*[[Email General Navigation - New Editor|Email General Navigation - New Editor]]
 +
*[[Email Step 1 - New Editor|Email Step 1 - New Editor]]
 +
*[[Email Step 2 - New Editor|Email Step 2 - New Editor]]
 +
*[[Email Step 3 - New Editor|Email Step 3 - New Editor]]
 +
*[[Using the Text Editor - New Editor|Using the Text Editor - New Editor]]
 +
*[[Using the Image Editor - New Editor|Using the Image Editor - New Editor]]
 +
*[[Image Map - New Editor|Image Map - New Editor]]
 +
*[[Localhelp.fishbowl.com/New Editor Email Options|Email Options]]
 +
*[[Send a Test - New Editor|Send a Test - New Editor]]
 +
*[[Email Step 4 - New Editor|Email Step 4 - New Editor]]
 +
*[[Localhelp.fishbowl.com/index.php/Offer Tracking|Offer Tracking]]
 +
 +
Use these help pages for help with Creating Emails<br/>using the Old Editor.
 +
 +
1. [[Create A New Email|Create a New Email]]
 +
 +
[[Create Email Blank Design|Email out a Menu, Image, or PDF]]
 +
 +
*[[Email General Navigation]]
 +
*[[Email Step 1]]
 +
*[[Email Step 2]]
 +
*[[Email Step 3]]
 +
**[[How to Add Text to an Email]]
 +
**[[How to Add an Image to an Email|How to Add an Image to an Email]]
 +
**[[How to use the Email Features]]
 +
**[[How to use the Layout Features]]
 +
**[[Advanced Editor]]
 +
***[[Hyperlink Manager]]
 +
***[[Image Manager]]
 +
****[[Image Editor]]
 +
***[[Image Map]]
 +
***[[Insert Links]]
 +
***[[Insert Personalization]]
 +
***[[Insert Wizards]]
 +
**[[Send a Test]]
 +
*[[Email Step 4]]
 +
**[[Post your Email to Facebook and Twitter|Post your Email to Facebook and Twitter]]
 +
**[[Email to Guest Codes|Email to Guest Codes]]
 +
*[[Email Step 5]]
 +
 +
2. [[Editing an Email Draft]]
 +
 +
3. [[Automated Loyalty Messages|Automated Loyalty Messages]]
 +
 +
*[[Create a New Automated Loyalty Message|Create a New Automated Loyalty Message]]
 +
*[[Edit an Automated Loyalty Message|Edit an Automated Loyalty Message]]
 +
 +
4. [[Editing Emails]]
 +
 +
5. [[Scheduled Emails - Emails Tab]]
 +
 +
6. [[Sent Emails]]
 +
 +
7. [[Manage Automated Loyalty Messages|Manage Automated Loyalty Messages]]
 +
 +
8. [[Search Emails]]
 +
 +
9. [[Event Calendar]]
 +
 +
10. [[Promotional Ideas]]
 +
 +
11. [[Localhelp.fishbowl.com/index.php/Custom Email Design|Custom Email Design]]
 +
 +
 +
</div><div class="main-col2"><div class="main-subhead">Offer Tracking</div>
 +
[[Offer Tracking|What is Offer Tracking?]]
 +
 +
[[Offer Tracking|How does Offer Tracking work?]]
 +
 +
[[Localhelp.fishbowl.com/index.php/Post Email with Offer Tracking to Social|Posting an email with Offer Tracking online and to social media.]]
 +
 +
[[Localhelp.fishbowl.com/index.php/Redeeming the Offer|How does my staff redeem an offer?]]
 +
 +
[[Where do I find my redeem page?|Where do I find my redeem page?]]
 +
 +
[[Prevent Fraud|How does Offer Tracking prevent fraud?]]
 +
 +
[[See who redeemed offers|How do I see who redeemed my offers?]]
 +
 +
[[See ROI reporting|How do I see ROI reporting?]]
 +
 +
 +
<div class="main-subhead">Members</div>
 +
[[Manage Lists]]
 +
 +
*[[Additional Lists]]
 +
*[[Adding Lists to Signup Slips]]
 +
 +
[[Add Members]]
 +
 +
*[[View Member Profile]]
 +
 +
[[Upload Members]]
 +
 +
*[[Field Matching]]
 +
*[[Upload Confirmation]]
 +
 +
[[Search Members]]
 +
 +
 +
<div class="main-subhead">Reports</div>
 +
[[General Report Functions]] [[List Building Report]]
 +
 +
[[List Summary Report]]
 +
 +
[[Email Report]]
 +
 +
[[Number of Impressions]]
 +
 +
[[Revenue Estimate Calculator]]
 +
 +
[[Email and Social Report]]
 +
 +
 +
<div class="main-subhead">Settings</div>
 +
[[Email Settings]]
 +
 +
[[Default Design and Layout]]
 +
 +
[[Edit Footer|Edit Footer]]
 +
 +
[[Upload Logo]]
 +
 +
[[Join Page]]
 +
 +
[[Webpage Links]]
 +
 +
 +
<div class="main-subhead">Account</div>
 +
[[Payment Options]]
 +
 +
[[Manage Users]]
 +
 +
[[Change Password]]
 +
 +
[[Administrative Members]]
 +
 +
[[Store Management]]
 +
 +
[[Order Data Entry Supplies]]
 +
 +
 +
</div><div class="main-col3"><div class="main-subhead">Contact Us</div>
 +
'''''Client Support: 1.877.433.0622'''''
 +
 +
'''''Prospective Clients: 1.800.836.2818'''''
 +
 +
'''''help@fishbowl.com'''''
 +
 +
<br/>'''Mailing Address:'''
 +
 +
Fishbowl, Inc.<br/>44 Canal Center Plaza, Suite 500<br/>Alexandria, VA 22314
 +
 +
 +
<div class="main-subhead">Social Media</div>
 +
[[Post your Email to Facebook and Twitter|Post your email to Facebook and Twitter]]
 +
 +
[[Getting Started]]
 +
 +
[[Social Media Hub Page]]
 +
 +
[[Post to Social Media]]
 +
 +
[[Edit a Pending Post]]
 +
 +
[[Delete a Pending Post]]
 +
 +
[[Manage Social Media Accounts]]
 +
 +
[[Social Media Reports]]
 +
 +
[[Facebook Custom Tab|Facebook Custom Tab]]
 +
 +
[[Facebook Sweepstakes Tab|Facebook Sweepstakes]]
 +
 +
<br/>[[Sm3faqs|SM3 FAQs]]
 +
 +
 +
<div class="main-subhead">Reputation Management</div>
 +
[[What is Reputation Management|What is Reputation Management?]]
 +
 +
[[Email Notifications|Email Notifications]]
 +
 +
[[Reviews Tab|Reviews Tab]]
 +
 +
[[Overview Tab|Overview Tab]]
 +
 +
[[Visibility Tab|Visibility Tab]]
 +
 +
[[Social Buzz Tab|Social Buzz Tab]]
 +
 +
[[Competitors Tab|Competitors Tab]]
 +
 +
[[Notification Tab|Notification Tab]]
 +
 +
 +
 +
[[Fishbowl University|Fishbowl University]]
 +
 +
 +
 +
[[Germany FAQs|Germany FAQs]]
 
</div>
 
</div>

Latest revision as of 12:50, 5 May 2015


Top 10 FAQs:

1. A member unsubscribed, but I can still see them. 

2. What is General Mailings?  

3. Learn about template designs width 

4. File Size Guidelines

5. How do I re-send an Auto Loyalty message to a guest?

6. How do I update my payment information?

7. How do I update the address at the bottom of my emails? 

8. How do I re-sync my social media accounts?

9. In Reputation Management - how do I "fix" my listings?

10. Where do I find drafts for my Auto-Loyalty emails?


Home Page

Welcome Menu 

Upcoming Webinars

Upcoming Events

Your Recent Emails

Social Media Recent Activity

Loyalty Messages

Members Home Page


Emails

Use these help pages for help with Creating Emails
using the New Editor that's in Beta.


1. Create a New Email - New Editor

Use these help pages for help with Creating Emails
using the Old Editor.

1. Create a New Email

Email out a Menu, Image, or PDF

2. Editing an Email Draft

3. Automated Loyalty Messages

4. Editing Emails

5. Scheduled Emails - Emails Tab

6. Sent Emails

7. Manage Automated Loyalty Messages

8. Search Emails

9. Event Calendar

10. Promotional Ideas

11. Custom Email Design


Offer Tracking

What is Offer Tracking?

How does Offer Tracking work?

Posting an email with Offer Tracking online and to social media.

How does my staff redeem an offer?

Where do I find my redeem page?

How does Offer Tracking prevent fraud?

How do I see who redeemed my offers?

How do I see ROI reporting?


Members

Manage Lists

Add Members

Upload Members

Search Members


Reports

General Report Functions List Building Report

List Summary Report

Email Report

Number of Impressions

Revenue Estimate Calculator

Email and Social Report


Settings

Email Settings

Default Design and Layout

Edit Footer

Upload Logo

Join Page

Webpage Links


Account

Payment Options

Manage Users

Change Password

Administrative Members

Store Management

Order Data Entry Supplies


Contact Us

Client Support: 1.877.433.0622

Prospective Clients: 1.800.836.2818

help@fishbowl.com


Mailing Address:

Fishbowl, Inc.
44 Canal Center Plaza, Suite 500
Alexandria, VA 22314


Social Media

Post your email to Facebook and Twitter

Getting Started

Social Media Hub Page

Post to Social Media

Edit a Pending Post

Delete a Pending Post

Manage Social Media Accounts

Social Media Reports

Facebook Custom Tab

Facebook Sweepstakes


SM3 FAQs


Reputation Management

What is Reputation Management?

Email Notifications

Reviews Tab

Overview Tab

Visibility Tab

Social Buzz Tab

Competitors Tab

Notification Tab


Fishbowl University


Germany FAQs

Retrieved from "https://localhelp.fishbowl.com/index.php?title=Fishbowl_Local_Help&oldid=1491"
Personal tools
Namespaces

Variants
Actions
Navigation
Toolbox