Difference between revisions of "Fishbowl Local Help"
From Local Help
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| − | <div class="main-col1"><div class="main-subhead">FAQs:</div> | + | <div class="main-col1"><div class="main-subhead">Top 10 FAQs:</div> |
| + | 1. [[A member unsubscribed, but I can still see them|A member unsubscribed, but I can still see them. ]] | ||
| + | |||
| + | 2. [[What is General Mailings?|What is General Mailings? ]] | ||
| + | |||
| + | 3. [[Learn about template design width|Learn about template designs width]] | ||
| + | |||
| + | 4. [[File size guidelines|File Size Guidelines]] | ||
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| + | 5. [[How to re-send an Auto Loyalty message to a guest|How do I re-send an Auto Loyalty message to a guest?]] | ||
| + | |||
| + | 6. [[Payment Options|How do I update my payment information?]] | ||
| + | |||
| + | 7. [[Store Management|How do I update the address at the bottom of my emails? ]] | ||
| + | |||
| + | 8. [[How do I re-sync my social media accounts?|How do I re-sync my social media accounts?]] | ||
| + | |||
| + | 9. [[How do I fix my listings?|In Reputation Management - how do I "fix" my listings?]] | ||
| + | |||
| + | 10. [[Where do I find drafts for my Auto-Loyalty emails?|Where do I find drafts for my Auto-Loyalty emails?]] | ||
| + | <div class="main-subhead"><br/></div><div class="main-subhead">Home Page</div> | ||
[[Welcome Menu|Welcome Menu ]] | [[Welcome Menu|Welcome Menu ]] | ||
| + | |||
| + | *[[Field Matching|Field Matching]] | ||
| + | *[[Upload Confirmation|Upload Confirmation]] | ||
[[Upcoming Webinars|Upcoming Webinars]] | [[Upcoming Webinars|Upcoming Webinars]] | ||
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| − | <div class="main-subhead"> | + | <div class="main-subhead">Emails</div> |
| − | + | Use these help pages for help with Creating Emails<br/>using the New Editor that's in Beta. | |
| − | + | <br/>1. [[Create a New Email - New Editor|Create a New Email - New Editor]] | |
| − | + | ||
| − | [[ | + | *[[Email out a Menu, Image or PDF - New Editor|Email out a Menu, Image, or PDF - New Editor]] |
| + | *[[Email General Navigation - New Editor|Email General Navigation - New Editor]] | ||
| + | *[[Email Step 1 - New Editor|Email Step 1 - New Editor]] | ||
| + | *[[Email Step 2 - New Editor|Email Step 2 - New Editor]] | ||
| + | *[[Email Step 3 - New Editor|Email Step 3 - New Editor]] | ||
| + | *[[Using the Text Editor - New Editor|Using the Text Editor - New Editor]] | ||
| + | *[[Using the Image Editor - New Editor|Using the Image Editor - New Editor]] | ||
| + | *[[Image Map - New Editor|Image Map - New Editor]] | ||
| + | *[[Localhelp.fishbowl.com/New Editor Email Options|Email Options]] | ||
| + | *[[Send a Test - New Editor|Send a Test - New Editor]] | ||
| + | *[[Email Step 4 - New Editor|Email Step 4 - New Editor]] | ||
| + | *[[Localhelp.fishbowl.com/index.php/Offer Tracking|Offer Tracking]] | ||
| − | + | Use these help pages for help with Creating Emails<br/>using the Old Editor. | |
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1. [[Create A New Email|Create a New Email]] | 1. [[Create A New Email|Create a New Email]] | ||
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**[[Email to Guest Codes|Email to Guest Codes]] | **[[Email to Guest Codes|Email to Guest Codes]] | ||
*[[Email Step 5]] | *[[Email Step 5]] | ||
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| − | |||
2. [[Editing an Email Draft]] | 2. [[Editing an Email Draft]] | ||
| Line 77: | Line 99: | ||
6. [[Sent Emails]] | 6. [[Sent Emails]] | ||
| − | 7. | + | 7. [[Manage Automated Loyalty Messages|Manage Automated Loyalty Messages]] |
8. [[Search Emails]] | 8. [[Search Emails]] | ||
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| − | </div><div class="main-col2"><div class="main-subhead"> | + | </div><div class="main-col2"><div class="main-subhead">Offer Tracking</div> |
| − | [[ | + | [[Offer Tracking|What is Offer Tracking?]] |
| − | [[ | + | [[Offer Tracking|How does Offer Tracking work?]] |
| − | [[ | + | [[Localhelp.fishbowl.com/index.php/Post Email with Offer Tracking to Social|Posting an email with Offer Tracking online and to social media.]] |
| − | [[ | + | [[Localhelp.fishbowl.com/index.php/Redeeming the Offer|How does my staff redeem an offer?]] |
| − | [[ | + | [[Where do I find my redeem page?|Where do I find my redeem page?]] |
| − | [[ | + | [[Prevent Fraud|How does Offer Tracking prevent fraud?]] |
| − | [[ | + | [[See who redeemed offers|How do I see who redeemed my offers?]] |
| + | [[See ROI reporting|How do I see ROI reporting?]] | ||
| − | |||
| − | |||
| − | [[ | + | <div class="main-subhead">Members</div> |
| + | [[Manage Lists]] | ||
| − | [[ | + | *[[Additional Lists]] |
| + | *[[Adding Lists to Signup Slips]] | ||
| − | [[ | + | [[Add Members]] |
| − | [[ | + | *[[View Member Profile]] |
| − | [[ | + | [[Upload Members]] |
| − | [[ | + | *[[Field Matching]] |
| + | *[[Upload Confirmation]] | ||
| − | [[ | + | [[Search Members]] |
| − | |||
| − | [[ | + | <div class="main-subhead">Reports</div> |
| + | [[General Report Functions]] [[List Building Report]] | ||
| + | [[List Summary Report]] | ||
| − | + | [[Email Report]] | |
| − | [[ | + | |
| − | [[ | + | [[Number of Impressions]] |
| − | [[ | + | [[Revenue Estimate Calculator]] |
| − | [[ | + | [[Email and Social Report]] |
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| Line 174: | Line 186: | ||
[[Order Data Entry Supplies]] | [[Order Data Entry Supplies]] | ||
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</div><div class="main-col3"><div class="main-subhead">Contact Us</div> | </div><div class="main-col3"><div class="main-subhead">Contact Us</div> | ||
| − | '''''Client Support: 1. | + | '''''Client Support: 1.877.433.0622''''' |
'''''Prospective Clients: 1.800.836.2818''''' | '''''Prospective Clients: 1.800.836.2818''''' | ||
| + | |||
| + | '''''help@fishbowl.com''''' | ||
<br/>'''Mailing Address:''' | <br/>'''Mailing Address:''' | ||
Fishbowl, Inc.<br/>44 Canal Center Plaza, Suite 500<br/>Alexandria, VA 22314 | Fishbowl, Inc.<br/>44 Canal Center Plaza, Suite 500<br/>Alexandria, VA 22314 | ||
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| + | <div class="main-subhead">Social Media</div> | ||
| + | [[Post your Email to Facebook and Twitter|Post your email to Facebook and Twitter]] | ||
| + | |||
| + | [[Getting Started]] | ||
| + | |||
| + | [[Social Media Hub Page]] | ||
| + | |||
| + | [[Post to Social Media]] | ||
| + | |||
| + | [[Edit a Pending Post]] | ||
| + | |||
| + | [[Delete a Pending Post]] | ||
| + | |||
| + | [[Manage Social Media Accounts]] | ||
| + | |||
| + | [[Social Media Reports]] | ||
| + | |||
| + | [[Facebook Custom Tab|Facebook Custom Tab]] | ||
| + | |||
| + | [[Facebook Sweepstakes Tab|Facebook Sweepstakes]] | ||
| + | |||
| + | <br/>[[Sm3faqs|SM3 FAQs]] | ||
| + | |||
| + | |||
| + | <div class="main-subhead">Reputation Management</div> | ||
| + | [[What is Reputation Management|What is Reputation Management?]] | ||
| + | |||
| + | [[Email Notifications|Email Notifications]] | ||
| + | |||
| + | [[Reviews Tab|Reviews Tab]] | ||
| + | |||
| + | [[Overview Tab|Overview Tab]] | ||
| + | |||
| + | [[Visibility Tab|Visibility Tab]] | ||
| + | |||
| + | [[Social Buzz Tab|Social Buzz Tab]] | ||
| + | |||
| + | [[Competitors Tab|Competitors Tab]] | ||
| + | |||
| + | [[Notification Tab|Notification Tab]] | ||
| + | |||
| + | |||
| + | |||
| + | [[Fishbowl University|Fishbowl University]] | ||
| + | |||
| + | |||
| + | |||
| + | [[Germany FAQs|Germany FAQs]] | ||
</div> | </div> | ||
Latest revision as of 12:50, 5 May 2015
Top 10 FAQs:
1. A member unsubscribed, but I can still see them.
3. Learn about template designs width
5. How do I re-send an Auto Loyalty message to a guest?
6. How do I update my payment information?
7. How do I update the address at the bottom of my emails?
8. How do I re-sync my social media accounts?
9. In Reputation Management - how do I "fix" my listings?
10. Where do I find drafts for my Auto-Loyalty emails?
Home Page
Emails
Use these help pages for help with Creating Emails
using the New Editor that's in Beta.
1. Create a New Email - New Editor
- Email out a Menu, Image, or PDF - New Editor
- Email General Navigation - New Editor
- Email Step 1 - New Editor
- Email Step 2 - New Editor
- Email Step 3 - New Editor
- Using the Text Editor - New Editor
- Using the Image Editor - New Editor
- Image Map - New Editor
- Email Options
- Send a Test - New Editor
- Email Step 4 - New Editor
- Offer Tracking
Use these help pages for help with Creating Emails
using the Old Editor.
Email out a Menu, Image, or PDF
5. Scheduled Emails - Emails Tab
6. Sent Emails
7. Manage Automated Loyalty Messages
Offer Tracking
Posting an email with Offer Tracking online and to social media.
How does my staff redeem an offer?
Where do I find my redeem page?
How does Offer Tracking prevent fraud?
How do I see who redeemed my offers?
Members
Reports
General Report Functions List Building Report
Settings
Account
Contact Us
Client Support: 1.877.433.0622
Prospective Clients: 1.800.836.2818
help@fishbowl.com
Mailing Address:
Fishbowl, Inc.
44 Canal Center Plaza, Suite 500
Alexandria, VA 22314
Social Media
Post your email to Facebook and Twitter
Reputation Management
What is Reputation Management?
