Difference between revisions of "Fishbowl Local Help"

From Local Help
Jump to: navigation, search
 
(47 intermediate revisions by 3 users not shown)
Line 1: Line 1:
 
__NOTOC__
 
__NOTOC__
  
<div class="main-col1"><div class="main-subhead">Home Page</div>
+
<div class="main-col1"><div class="main-subhead">Top 10 FAQs:</div>
[http://localhelp.fishbowl.com/index.php/Welcome_Menu Welcome Menu&nbsp;]
+
1.&nbsp;[[A member unsubscribed, but I can still see them|A member unsubscribed, but I can still see them.&nbsp;]]
  
[http://localhelp.fishbowl.com/index.php/Upcoming_Webinars Upcoming Webinars]
+
2.&nbsp;[[What is General Mailings?|What is General Mailings?&nbsp;]]&nbsp;
  
[[Upcoming Events]]
+
3.&nbsp;[[Learn about template design width|Learn about template designs width]]&nbsp;
  
[http://localhelp.fishbowl.com/index.php/Your_Recent_Emails Your Recent Emails]
+
4.&nbsp;[[File size guidelines|File Size Guidelines]]
  
[[Social Media Recent Activity]]
+
5.&nbsp;[[How to re-send an Auto Loyalty message to a guest|How do I re-send an Auto Loyalty message to a guest?]]
  
[http://localhelp.fishbowl.com/index.php/Loyalty_Messages Loyalty Messages]
+
6. [[Payment Options|How do I update my payment information?]]
  
[http://localhelp.fishbowl.com/index.php/Members_Home_Page Members Home Page]
+
7.&nbsp;[[Store Management|How do I update the address at the bottom of my emails?&nbsp;]]
  
 +
8. [[How do I re-sync my social media accounts?|How do I re-sync my social media accounts?]]
  
<div class="main-subhead">Members</div>
+
9.&nbsp;[[How do I fix my listings?|In Reputation Management - how do I "fix" my listings?]]
[[Manage Lists]]
+
  
*[[Additional Lists]]
+
10. [[Where do I find drafts for my Auto-Loyalty emails?|Where do I find drafts for my Auto-Loyalty emails?]]
*[[Adding Lists to Signup Slips]]
+
<div class="main-subhead"><br/></div><div class="main-subhead">Home Page</div>
 +
[[Welcome Menu|Welcome Menu&nbsp;]]
  
[[Add Members]]
+
*[[Field Matching|Field Matching]]
 +
*[[Upload Confirmation|Upload Confirmation]]
  
*[[View Member Profile]]
+
[[Upcoming Webinars|Upcoming Webinars]]
  
[[Upload Members]]
+
[[Upcoming Events]]
  
*[[Field Matching]]
+
[[Your Recent Emails|Your Recent Emails]]
*[[Upload Confirmation]]
+
  
[[Search Members]]
+
[[Social Media Recent Activity|Social Media Recent Activity]]
 +
 
 +
[[Loyalty Messages|Loyalty Messages]]
 +
 
 +
[[Members Home Page|Members Home Page]]
  
  
 
<div class="main-subhead">Emails</div>
 
<div class="main-subhead">Emails</div>
1. [http://localhelp.fishbowl.com/index.php/Create_A_New_Email Create a New Email]
+
Use these help pages for help with Creating Emails<br/>using the New Editor that's in Beta.
 +
 
 +
<br/>1. [[Create a New Email - New Editor|Create a New Email - New Editor]]
 +
 
 +
*[[Email out a Menu, Image or PDF - New Editor|Email out a Menu, Image, or PDF - New Editor]]
 +
*[[Email General Navigation - New Editor|Email General Navigation - New Editor]]
 +
*[[Email Step 1 - New Editor|Email Step 1 - New Editor]]
 +
*[[Email Step 2 - New Editor|Email Step 2 - New Editor]]
 +
*[[Email Step 3 - New Editor|Email Step 3 - New Editor]]
 +
*[[Using the Text Editor - New Editor|Using the Text Editor - New Editor]]
 +
*[[Using the Image Editor - New Editor|Using the Image Editor - New Editor]]
 +
*[[Image Map - New Editor|Image Map - New Editor]]
 +
*[[Localhelp.fishbowl.com/New Editor Email Options|Email Options]]
 +
*[[Send a Test - New Editor|Send a Test - New Editor]]
 +
*[[Email Step 4 - New Editor|Email Step 4 - New Editor]]
 +
*[[Localhelp.fishbowl.com/index.php/Offer Tracking|Offer Tracking]]
 +
 
 +
Use these help pages for help with Creating Emails<br/>using the Old Editor.
 +
 
 +
1. [[Create A New Email|Create a New Email]]
 +
 
 +
[[Create Email Blank Design|Email out a Menu, Image, or PDF]]
  
 
*[[Email General Navigation]]
 
*[[Email General Navigation]]
Line 43: Line 69:
 
*[[Email Step 3]]
 
*[[Email Step 3]]
 
**[[How to Add Text to an Email]]
 
**[[How to Add Text to an Email]]
**[http://localhelp.fishbowl.com/index.php/How_to_Add_an_Image_to_an_Email How to Add an Image to an Email]
+
**[[How to Add an Image to an Email|How to Add an Image to an Email]]
 
**[[How to use the Email Features]]
 
**[[How to use the Email Features]]
 
**[[How to use the Layout Features]]
 
**[[How to use the Layout Features]]
Line 56: Line 82:
 
**[[Send a Test]]
 
**[[Send a Test]]
 
*[[Email Step 4]]
 
*[[Email Step 4]]
**[http://localhelp.fishbowl.com/index.php/Post_your_Email_to_Facebook_and_Twitter Post your Email to Facebook and Twitter]
+
**[[Post your Email to Facebook and Twitter|Post your Email to Facebook and Twitter]]
**[http://localhelp.fishbowl.com/index.php/Email_to_Guest_Codes Email to Guest Codes]
+
**[[Email to Guest Codes|Email to Guest Codes]]
 
*[[Email Step 5]]
 
*[[Email Step 5]]
 
 
  
 
2. [[Editing an Email Draft]]
 
2. [[Editing an Email Draft]]
  
3. [http://localhelp.fishbowl.com/index.php/Automated_Loyalty_Messages Automated Loyalty Messages]
+
3. [[Automated Loyalty Messages|Automated Loyalty Messages]]
  
*[http://localhelp.fishbowl.com/index.php/Create_a_New_Automated_Loyalty_Message Create a New Automated Loyalty Message]
+
*[[Create a New Automated Loyalty Message|Create a New Automated Loyalty Message]]
*[http://localhelp.fishbowl.com/index.php/Edit_an_Automated_Loyalty_Message Edit an Automated Loyalty Message]
+
*[[Edit an Automated Loyalty Message|Edit an Automated Loyalty Message]]
  
 
4. [[Editing Emails]]
 
4. [[Editing Emails]]
Line 75: Line 99:
 
6. [[Sent Emails]]
 
6. [[Sent Emails]]
  
7. &nbsp;[http://localhelp.fishbowl.com/index.php/Manage_Automated_Loyalty_Messages Manage Automated Loyalty Messages]
+
7. [[Manage Automated Loyalty Messages|Manage Automated Loyalty Messages]]
  
 
8. [[Search Emails]]
 
8. [[Search Emails]]
Line 83: Line 107:
 
10. [[Promotional Ideas]]
 
10. [[Promotional Ideas]]
  
11. [[localhelp.fishbowl.com/index.php/Custom_Email_Design|Custom Email Design]]
+
11. [[Localhelp.fishbowl.com/index.php/Custom Email Design|Custom Email Design]]
  
  
</div><div class="main-col2"><div class="main-subhead">Reports</div>
+
</div><div class="main-col2"><div class="main-subhead">Offer Tracking</div>
[[General Report Functions]]
+
[[Offer Tracking|What is Offer Tracking?]]
  
[[List Building Report]]
+
[[Offer Tracking|How does Offer Tracking work?]]
  
[[List Summary Report]]
+
[[Localhelp.fishbowl.com/index.php/Post Email with Offer Tracking to Social|Posting an email with Offer Tracking online and to social media.]]
  
[[Email Report]]
+
[[Localhelp.fishbowl.com/index.php/Redeeming the Offer|How does my staff redeem an offer?]]
  
[[Number of Impressions]]
+
[[Where do I find my redeem page?|Where do I find my redeem page?]]
  
[[Revenue Estimate Calculator]]
+
[[Prevent Fraud|How does Offer Tracking prevent fraud?]]
  
[[Email and Social Report]]
+
[[See who redeemed offers|How do I see who redeemed my offers?]]
  
 +
[[See ROI reporting|How do I see ROI reporting?]]
  
<div class="main-subhead">Social Media</div>
 
[http://localhelp.fishbowl.com/index.php/Post_your_Email_to_Facebook_and_Twitter Post your email to Facebook and Twitter]
 
  
[[Getting Started]]
+
<div class="main-subhead">Members</div>
 +
[[Manage Lists]]
  
[[Social Media Hub Page]]
+
*[[Additional Lists]]
 +
*[[Adding Lists to Signup Slips]]
  
[[Post to Social Media]]
+
[[Add Members]]
  
[[Edit a Pending Post]]
+
*[[View Member Profile]]
  
[[Delete a Pending Post]]
+
[[Upload Members]]
  
[[Manage Social Media Accounts]]
+
*[[Field Matching]]
 +
*[[Upload Confirmation]]
  
[[Social Media Reports]]
+
[[Search Members]]
  
[http://localhelp.fishbowl.com/index.php/Facebook_Custom_Tab Facebook Custom Tab]
 
  
[http://localhelp.fishbowl.com/index.php/Facebook_Sweepstakes_Tab Facebook Sweepstakes]
+
<div class="main-subhead">Reports</div>
 +
[[General Report Functions]] [[List Building Report]]
  
 +
[[List Summary Report]]
  
<div class="main-subhead">Reputation Management</div>
+
[[Email Report]]
[http://localhelp.fishbowl.com/index.php/What_is_Reputation_Management What is Reputation Management?]
+
  
[http://localhelp.fishbowl.com/index.php/Email_Notifications Email Notifications]
+
[[Number of Impressions]]
 
+
[http://localhelp.fishbowl.com/index.php/Reviews_Tab Reviews Tab]
+
 
+
[http://localhelp.fishbowl.com/index.php/Overview_Tab Overview Tab]
+
 
+
[http://localhelp.fishbowl.com/index.php/Visibility_Tab Visibility Tab]
+
 
+
[http://localhelp.fishbowl.com/index.php/Social_Buzz_Tab Social Buzz Tab]
+
 
+
[http://localhelp.fishbowl.com/index.php/Competitors_Tab Competitors Tab]
+
 
+
[http://localhelp.fishbowl.com/index.php/Notification_Tab Notification Tab]
+
  
 +
[[Revenue Estimate Calculator]]
  
 +
[[Email and Social Report]]
  
  
Line 149: Line 165:
 
[[Default Design and Layout]]
 
[[Default Design and Layout]]
  
[http://localhelp.fishbowl.com/index.php/Edit_Footer Edit Footer]
+
[[Edit Footer|Edit Footer]]
  
 
[[Upload Logo]]
 
[[Upload Logo]]
Line 170: Line 186:
  
 
[[Order Data Entry Supplies]]
 
[[Order Data Entry Supplies]]
 +
 +
 
</div><div class="main-col3"><div class="main-subhead">Contact Us</div>
 
</div><div class="main-col3"><div class="main-subhead">Contact Us</div>
'''''Client Support: 1.800.883.1984'''''
+
'''''Client Support: 1.877.433.0622'''''
  
 
'''''Prospective Clients: 1.800.836.2818'''''
 
'''''Prospective Clients: 1.800.836.2818'''''
 +
 +
'''''help@fishbowl.com'''''
  
 
<br/>'''Mailing Address:'''
 
<br/>'''Mailing Address:'''
  
 
Fishbowl, Inc.<br/>44 Canal Center Plaza, Suite 500<br/>Alexandria, VA 22314
 
Fishbowl, Inc.<br/>44 Canal Center Plaza, Suite 500<br/>Alexandria, VA 22314
 +
 +
 +
<div class="main-subhead">Social Media</div>
 +
[[Post your Email to Facebook and Twitter|Post your email to Facebook and Twitter]]
 +
 +
[[Getting Started]]
 +
 +
[[Social Media Hub Page]]
 +
 +
[[Post to Social Media]]
 +
 +
[[Edit a Pending Post]]
 +
 +
[[Delete a Pending Post]]
 +
 +
[[Manage Social Media Accounts]]
 +
 +
[[Social Media Reports]]
 +
 +
[[Facebook Custom Tab|Facebook Custom Tab]]
 +
 +
[[Facebook Sweepstakes Tab|Facebook Sweepstakes]]
 +
 +
<br/>[[Sm3faqs|SM3 FAQs]]
 +
 +
 +
<div class="main-subhead">Reputation Management</div>
 +
[[What is Reputation Management|What is Reputation Management?]]
 +
 +
[[Email Notifications|Email Notifications]]
 +
 +
[[Reviews Tab|Reviews Tab]]
 +
 +
[[Overview Tab|Overview Tab]]
 +
 +
[[Visibility Tab|Visibility Tab]]
 +
 +
[[Social Buzz Tab|Social Buzz Tab]]
 +
 +
[[Competitors Tab|Competitors Tab]]
 +
 +
[[Notification Tab|Notification Tab]]
 +
 +
 +
 +
[[Fishbowl University|Fishbowl University]]
 +
 +
 +
 +
[[Germany FAQs|Germany FAQs]]
 
</div>
 
</div>

Latest revision as of 12:50, 5 May 2015


Top 10 FAQs:

1. A member unsubscribed, but I can still see them. 

2. What is General Mailings?  

3. Learn about template designs width 

4. File Size Guidelines

5. How do I re-send an Auto Loyalty message to a guest?

6. How do I update my payment information?

7. How do I update the address at the bottom of my emails? 

8. How do I re-sync my social media accounts?

9. In Reputation Management - how do I "fix" my listings?

10. Where do I find drafts for my Auto-Loyalty emails?


Home Page

Welcome Menu 

Upcoming Webinars

Upcoming Events

Your Recent Emails

Social Media Recent Activity

Loyalty Messages

Members Home Page


Emails

Use these help pages for help with Creating Emails
using the New Editor that's in Beta.


1. Create a New Email - New Editor

Use these help pages for help with Creating Emails
using the Old Editor.

1. Create a New Email

Email out a Menu, Image, or PDF

2. Editing an Email Draft

3. Automated Loyalty Messages

4. Editing Emails

5. Scheduled Emails - Emails Tab

6. Sent Emails

7. Manage Automated Loyalty Messages

8. Search Emails

9. Event Calendar

10. Promotional Ideas

11. Custom Email Design


Personal tools
Namespaces

Variants
Actions
Navigation
Toolbox